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FAQ

Which forms of payment can I use?

We accept payment by credit card (VISA / MasterCard / AMERICAN EXPRESS / JCB / Diner's Club International), by debit card (VISA, Carte Bleue, Carte Bancaire) and by PayPal.

How secure is shopping? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

Can I add a coupon / discount code to my purchase?

Of course! You can use the discount code/coupon on the checkout page

What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our factory. We will then send you the tracking number by email.

Do I receive an invoice for my order?

Yes. You will receive your invoice in via e-mail when your order is sent out to you.

Why have I not received an order confirmation?

Some e-mail services incorrectly flag automated messages from our servers as spam - if you don´t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address - in this case please contact our support to check whether we received your order.

How long will the delivery take?

Read more on shipping here

What is our returns policy?

Not satisfied with size or design? Elephant Stock will refund your purchase in any case you are unhappy. A refund will be given within 30 days of receiving (as indicated by the tracking number) to the original credit card used for purchase or in the form of store credit.

We are unable to switch refunds to a new or different payment method other than what was originally used on your order.

Please note that shipping cost is non-refundable, except in cases where we have made a shipping error. A restocking fee of 25% per item is applied for all returned packages + return shipping cost. We do not accept returns if the item(s) without the original tags or that the items damaged by the customer.

Please follow these instructions when completing a return: e-mail us for a request for return along with your receipt number. RMA number will then be sent to you via email along with a return address.

May I pay in another currency other than USD?

Yes, you can choose your preferred currency by clicking the top flag icon.

Where can I find the size chart?

Size chart is located on every product page on the product details section

Will I be charged sales tax?

Current law requires us to collect sales or other applicable taxes, based on the order’s “shipped to” address. Elephant Stock follows the guidelines for each state as they pertain to your order.   Sales Taxes will be displayed during the checkout process as an estimate and is labeled accordingly.

How can I contact Elephant Stock customer Support?

We are working hard to make sure your satisfaction is 100% , if you have any questions or concerns feel free to contact us via contact form or email us to : Support@ElephantStock .com